Brittany Charles

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SVP, Client Services at Launchcodex
Brittany drives delivery excellence, partnering with enterprise teams to ship outcomes with clarity, speed, and accountability.
More about Brittany Charles

More about Brittany Charles

Brittany has spent 15 years in agency client services across digital marketing, creative, and B2B SaaS. She grew from account director to executive leader by pairing empathy with structure, guiding cross-functional teams through complex scopes and high-stakes timelines. Colleagues know her as a steady operator who brings calm, clarity, and a plan. Away from the day-to-day, she is a champion of long-term partnerships and measurable results. Fun fact, she once closed a $2M renewal while on vacation at Disneyland, proof that relationships and trust travel well.

Expertise

Brittany’s expertise spans client retention, agency operations, team leadership, and strategy facilitation. She builds systems that keep promises, from clean handoffs and SLAs to QBRs that tie work to pipeline, revenue, and satisfaction.
Launchcodex author Brittany Charles
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I have learned that long-term results come from building real relationships and keeping promises.
Brittany Charles
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What does Brittany Charles do at Launchcodex

Focus at Lanchcodex

At Launchcodex, Brittany leads the Client Services organization, aligning strategy and execution across accounts. She owns program governance, SLAs, and executive communications, runs QBR and roadmap rituals, and coaches teams on proactive risk management. Her focus is simple, protect relationships, deliver on outcomes, and make success repeatable with clear processes and accountability.

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